Last Updated: 14-Jul-2023

Thank you for choosing techpromosolutions.com. We strive to provide the best products and services to our customers. However, we understand that there might be situations where a refund is requested. Please review our refund policy below.

1. Refund Eligibility

1.1. Our products and services are eligible for a refund based on specific conditions , customers may refund for a full refund within 30 days. To be eligible for a refund, you must meet at least one of the following criteria:

The product or service received is significantly different from what was described on our website.
The product is defective or damaged upon delivery.
The service provided did not meet the specifications outlined in your order.
1.2. Ineligible refund requests include but are not limited to:

Change of mind or personal reasons.
Failure to use the product or service as intended.
Any issues arising from circumstances beyond our control.

2. Requesting a Refund

2.1. To initiate a refund request, you must contact our customer support team within 7 days of receiving the product or service. You can reach us via [info@techpromosolutions.com/+18325485802].

2.2. Your refund request should include the following information:

Your full name.
Order number.
Reason for the refund request.
Supporting evidence such as photographs or descriptions of the issue.

3. Refund Process

3.1. Once we receive your refund request, we will review the provided information and determine if the request meets our refund eligibility criteria.

3.2. If your refund request is approved, we will initiate the refund process within 30 days. The refund will be issued using the original payment method used for the purchase.

3.3. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution's processing times.

4. Exchanges

4.1. If you receive a defective or damaged product and would like an exchange, please follow the same procedure as outlined in section 2 ("Requesting a Refund").

4.2. We will provide you with instructions for returning the defective or damaged item. Once we receive the item, we will send you a replacement.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at [info@techpromosolutions.com/+18325485802]. We're here to assist you.